Refund Policy

Subscription fees, credit packs, and other purchases are generally non-refundable. Used credits, completed work, a change of mind, and unused time or credits do not by themselves qualify for a refund. Subscriptions are prepaid for the selected term; renewal requires an explicit purchase rather than an automatic charge to a stored card. Stopping use or closing an account does not automatically cancel a purchase or create a partial-term refund.

We investigate and correct verified duplicate charges, charges caused by our billing errors, and paid services that we have not delivered. Where we cannot provide the purchased service, we refund the amount attributable to the undelivered service. We also provide refunds when required by applicable law. An incorrect charge may be corrected in full or in part according to the verified error; the same purchase cannot be refunded twice.

Contact [email protected] or open a billing support ticket from your dashboard. Include your account email, team name, payment or invoice number, purchase date, amount and currency, and a description of the issue. Contact us promptly so that we can investigate. Do not send passwords, API keys, full card numbers, or card security codes. We may ask for information needed to identify the purchase and confirm that you are authorized to act for the team.

We will explain the outcome and, if a refund is approved, the amount and processing status. A submitted request is not a confirmation that a refund has been approved or completed.

Approved refunds are normally returned through the original payment provider to the original payment method. If that is not possible, we will agree an available, verified method with the payer. The time for funds to appear depends on the provider and receiving bank; we will provide the available transaction reference when the refund has been submitted. Do not treat an account credit or an approved request as proof that money has reached your bank.

For Paysera purchases, our team processes approved monetary refunds through the Paysera merchant account. Deleting a payment or invoice from Frontier does not initiate a refund or reverse a bank transaction.

A refund may require reversal of the credits or service entitlement attributable to that purchase. We reconcile the affected purchase and issue the appropriate accounting correction while preserving the audit trail. Unrelated purchases and balances remain unaffected.

Release of reserved credits after a scrape, or a credit adjustment for failed work under the published metering rules, is an adjustment to your service balance, not a monetary refund. A blocked target or unsuccessful individual scrape is handled under those metering rules; it does not automatically make the whole subscription or credit purchase refundable.

Please contact us about an unfamiliar or incorrect charge so that we can investigate. This does not prevent you from using any payment-provider, bank, or legal dispute rights available to you. If a payment is already disputed or refunded elsewhere, tell us so that we can avoid duplicate reimbursement and keep its accounting status accurate.